ITIL processes include change management, service-level management (SLM), and continual service improvement (CSI). On a conceptual level, Spiceworks IT help desk does not have the functionality to align with Information Technology Infrastructure Library (ITIL) principles, a collection of IT best practices for IT service management (ITSM). On a practical level, the self-hosted version only runs on Microsoft Windows servers, and you will get no document storage, multi-channel communication options, or remote support abilities without installing extra tools and apps. You get what you pay for in life and software, and given that Spiceworks products are free, it's important to know the limitations of Spiceworks IT help desk. Spiceworks software employs a no-frills approach suitable for companies that want basic functionality in lieu of advanced features. Other free tools include inventory management, a contract tracker, and remote support. Spiceworks IT help desk is one of several free software products available from Spiceworks. Spiceworks generates revenue from its marketplace for IT products and related services and through ads embedded in its software.

Spiceworks is not a software developer per se instead, its primary focus is an online community of approximately six million IT professionals and 3,000 vendors who trade information, collaborate, and seek advice from one another. We'll go over its features and limitations below to help you determine if it's a fit for your needs.

It's totally free, and what you get is stripped-down IT service management. Spiceworks help desk software could be the answer. Are you tired of having emails requesting support sent to your IT department and falling through the cracks? At the same time, you're probably leery of potentially paying hundreds or thousands of dollars every month for a comprehensive service desk solution.

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